Helpshift Support SDK X for Unity

Helpshift is the AI-native, in-game support platform for modern game studios and their players. Keep players engaged and reduce churn by delivering fast, seamless support directly within your game, so players never have to leave the action.

Help Center: Smart Self-Service That Prevents Tickets Before They're Created

Your players get contextual in-game support without leaving the action, while conversational support standby ensures messaging is available in every article for instant escalation when needed.

• Single source of truth for customers, agents, and support teams with unified information access
• Multilingual articles created with one-click Language AI translation across 75+ languages
• Effortless content management to centralize knowledge, publish with ease, and keep content up to date in real-time
• Actionable insights from search patterns and content performance to drive continuous improvement
• Modern self-service hub where players find reliable answers and guidance anytime

Results: 95% ticket deflection rates achieved by leading gaming companies like SYBO within 3 months.

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Messaging: The Only Platform Supporting Real-Time Discord Integration

Deliver seamless communication across every channel where your players are active. Asynchronous messaging allows players to ask questions and return immediately to gameplay, while Discord-native support provides the only real-time player support directly within Discord communities.

• Native in-game chat embedded directly into your game environment without disrupting flow.
• Omnichannel support across mobile, PC, consoles, and web games.
• Rich communication with file attachments, emojis, and multimedia support.
• Enhanced social messaging through WhatsApp and Facebook Messenger conversations.

Results: 43% faster issue resolution with seamless player communication that maintains engagement.

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AI and Automation: Gaming-Specialized AI with Built-in Machine Translation

Intelligent automation that resolves 70% of tickets instantly through AI Agents that provide 24/7 instant resolutions to the most common player queries.

• AI Agents with conversational AI and machine translation that deliver accurate responses in real-time.
• Smart Intents understand player intent from the first interaction with 95% intent detection accuracy.
• Gaming-specialized AI trained specifically on gaming interactions and terminology.
• Visual workflow builders for creating sophisticated automation with minimal coding.
• Zero Data Retention (ZDR) protection, ensuring enterprise-grade security compliance.
• Seamless agent handoff when complex issues require personalized human assistance.

Results: 50-80% of repetitive queries resolved automatically while maintaining 4.3+ CSAT scores.

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AI-Enhanced Agent Workplace That Boosts Agent Productivity

Centralized workspace where AI Copilot enhances every interaction through four core features: AI Sentiment Analysis for real-time emotion detection, AI Summary for instant context, AI Reply for context-aware responses, and AI Compose for professional message enhancement.

• Real-time translation enables communication in any supported language without additional staff.
• Sentiment analysis with color-coded indicators and contextual emotion tracking across conversations.
• Unified ticket management with auto-assignment, routing, and prioritization for efficient workload distribution.
• 24/7 global coverage with multilingual agent support and seamless handoff capabilities.
• Collaboration tools for team-based issue resolution and knowledge sharing.

Results: 43% faster resolution times while maintaining consistent quality across all customer interactions.

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Trusted by 500+ gaming companies, including Supercell, Zynga, Rovio, Dream, Krafton, Sega, Ubisoft, Playrix, and EA, to deliver exceptional player experiences.

Fast Integration

• Easy to integrate SDK to be up and running, often in 10 minutes or less
• iOS — https://developers.helpshift.com/sdkx-unity/getting-started-ios/
• Android — https://developers.helpshift.com/sdkx-unity/getting-started-android/

For more information about Helpshift, please visit https://www.helpshift.com/

Helpshift requires a paid subscription.