Customer Support - Make own FAQ

A complete in-game help desk — like Helpshift, but yours forever. No backend, no monthly fees, no external SDKs.

Players quit games that leave them stuck. Customer Support gives them answers inside your game: a categorized FAQ with realtime search, and a contact form that delivers reports — with a one-tap screenshot and full device diagnostics — straight to your inbox or Discord/Slack channel.

Why your game needs it:

• Boost retention — a player who finds an answer keeps playing; a player who gets stuck uninstalls.
• Cut support workload — the FAQ answers the repetitive questions, so only real issues reach your team.
• Fix the right things — every report arrives with device model, OS, app version, memory, network and language, plus analytics hooks (MessageSent, AnswerViewed) to spot what players struggle with.
• Ship it in minutes — one menu click adds the window to your scene; paste a Discord webhook URL and reports start flowing. No server. No SDK. No subscription.

Built for production:

• Categorized FAQ from a simple JSON file, with a visual FAQ Editor (edit during Play mode, apply live) and validation tools
• Realtime full-text search with deep links to answers
• Contact form with screenshot attachments (works on every platform, no plugins) and e-mail validation
• Delivery via SMTP or webhook (Discord / Slack / your own endpoint) — or plug in any custom transport through a clean IMessageSender interface
• Offline outbox — failed reports persist on device and retry automatically; players see their history in the My Messages view
• Localization-ready — per-language FAQ files and fully overridable UI strings
• Player identity system — attach your account ID and custom fields to every report
• Modern, fully themeable UI — rounded Material-style look, custom fonts, font scaling, and a complete color palette configurable in the inspector, with smooth built-in animations
• One-line API: SupportDesk.Show() — plus events, runtime configuration and remote FAQ loading
• Clean, documented C# with assembly definitions and an EditMode test suite; supports both the legacy Input Manager and the new Input System
• Works on PC, Android, iOS and WebGL*

*WebGL/mobile note: SMTP requires platform socket support — use the webhook delivery mode on WebGL.

Try the included demo scene and grow the sample FAQ with the built-in editor — everything is customizable and genre-agnostic.

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